IA Interior Architectstranslates client goals, brand and culture into powerful environments built around people, processes, technologies and business drivers. Our clients in diverse markets worldwide require high-performance, visually compelling and sustainable environments to move their enterprise forward, support their culture, engage their staff, integrate technology and drive efficiencies. As architects, designers, workplace strategists and environmental specialists in the largest global architecture firm concentrating exclusively on interiors, we help clients articulate and align their business strategies and core values with the dynamic use of space.
Our team members are collaborative, creative, professional, expert and entrepreneurial. Joining our team requires skill, daring, leadership, teaming, humor and a love of interiors. We are presently searching for a full-time Client Services Manager for the San Francisco office. Working under the direct supervision of Local Managing Director, the Client Services Manager is responsible for pursuing major opportunities, generating profitable growth and increase local and regional market share by sourcing new clients and project leads, while working with existing clients for new or expanded opportunities. Manage regional tracking and measurement, ensure client satisfaction, cultivate and manage high-level regional alliance partner relationships and key strategic accounts, and provide input on contract and resource vetting. Specific responsibilities include:
Lead business development efforts by securing new and repeat business through on-call accounts
Variable project pursuits and relationships with executive leadership in Fortune 1000 companies across a territory or region
Manage the pursuit process
Execute quarterly and annual goals, strategies and tactics to achieve objectives; continually improve business development strategies
Attend networking events, be an active member of industry organizations, including leadership-level involvement
Support development efforts, including involvement with the development of proposals, collateral, advertising, web content, branding, messaging, presentation formats, databases and public relations programs/campaigns, as needed, for the region.
BA or advanced degree in marketing, sales, architecture, design or related fields
5+ years in progressive sales and marketing role with demonstrated experience identifying, locating, and closing large accounts and variable projects. Experience selling commercial architecture and design services required
Works under the leadership of a more senior team member. Highly motivated and organized.
Knowledge, Skills, and Abilities:
Working knowledge of the corporate real estate, commercial interior architecture and/or design industry
Comprehensive knowledge of marketing concepts, principles and strategies
Creative, resourceful, dependable and self-directed
Ability to build solid, profitable relationships with clients and prospective clients
Demonstrated effectiveness working in groups and contributing ideas and opinions toward the achievement of a common goal
Intermediate level in MS Office Suite skills, including PowerPoint
Intermediate sales tracking software skills; CRM
Design software experience preferred
Excellent listening, verbal and written communication skills
Advanced presentation and persuasion skills
Excellent customer (internal and external) service skills
Exceptional prospecting and presentation skills
Develop and execute quarterly and annual goals, strategies and tactics to achieve regional objectives
Less than 5% overnight travel
For the majority of the time the Client Services Manager will be sitting in an office with limited physical requirements. From occasionally to frequently, individual will be required to visit a client site to perform various functions. This may require individual to bend, stretch, twist and reach. The position is not subject to occupational and safety risks.
IA Interior Architects is an Equal Opportunity Employer M/F/Disability/Veteran
IA Interior Architects is the largest global architectural firm to concentrate exclusively on interior architecture. Our focus on interiors drove the creation of the company and continues to be our driving force today. We offer our clients unique benefits that come from our specialized focus and global resources.