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Position Summary  

The Design Consultant provides design services to customers, enters and manages orders, and coordinates general business activities and the needs of Louisville Tile’s clients through courteous and timely service. Serves as the first point of contact for clients, setting the “tone” of the Louisville Tile experience with new and existing customers. 

Important Qualities 

• Exhibits a strong artistic ability using individual sense of style to develop designs that look great and are aesthetically pleasing.  
• Promotes creativity to be imaginative in selecting materials and in creating spaces that serve the client’s needs, lifestyle, and budget. 
• Demonstrates a strong detail orientation in order to be precise in making drawings, giving the client and installer a visual of the layout. 
• Is proactive with interpersonal skills to be able to communicate effectively with clients and others. Collaborates with other designers, general contractors, and installers.  
• Shows strong problem-solving abilities in order to address challenges such as construction delays and the high cost or sudden unavailability of selected materials, while keeping the project on time and within budget.  

• Provides a sense of visualization demonstrating a strong sense of proportion and visual awareness to understand how pieces of a design will fit together to create the intended interior environment.  
• Is always positive, showing enthusiasm in all work performed  
• Is viewed as an excellent communicator 

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following: 

• Maintains a pleasant demeanor and commitment to customer service   
• Actively promotes and sells product with attention to gross margin dollars 
• Demonstrates attention to opportunities to up-sell a selection 

• Serves as the first point of contact for clients thus setting the tone of the experience 
• Remains current on product offerings and pricing and the time needed to conduct certain services 
• Manages the appointment calendar and work in walk-in clients when possible 
• Determines the client’s goals and requirements of the project  
• Sketches preliminary design plans  

• Enters customer selections in Selection Sheet Manager  
• Is accurate with order entry 
• Updates clients on status of order frequently 
• Manages and updates samples, including ordering, organizing, and providing samples for customers. 
• Follows up on potential sales by staying in contact with customers and review of open Selection Sheets. 

• Maintains up-to-date, tidy, and professional appearance of the showroom and displays. 
• Builds a referral relationship with potential referral sources such as designers, architects, home builders, remodelers, installers, dealers, etc. 
• Prepares for and attends trade shows and home shows. 
• Develops trusting relationships with builder and dealer customers to ensure continued wholesale sales are not negatively affected by the existence of a showroom.   

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• Bachelor’s Degree in Interior Design, preferred 
• 3-5 or more years of relevant experience 
• Ability to sketch artful layout designs